Trust and safety

1. 1
   Submitted, not published

   When an owner finishes the builder, the campaign goes into a review queue. It stays off browse, the hubs and its own public page until a reviewer approves it.

2. 2
   Checked by a person

   A reviewer reads the story, the goal, the rewards and the fund breakdown to make sure they are clear, realistic and honest.

3. 3
   Approved or sent back

   Approved campaigns go live immediately. Anything unclear is returned to the owner with a note explaining what to change.

Owners can verify their business from their dashboard by uploading their registration, a license, a tax document, a photo ID and proof of their bank details. Documents are stored privately — only the owner and a reviewer can open them. Once approved, the business gets a verified badge on every campaign.

• Backing is a reward-based contribution, not an investment.
• You receive no ownership, interest, profit or financial return.
• Rewards are created and fulfilled by the business owner, not by Pledzy.
• A business may miss its goal, be delayed, or be unable to deliver a reward.
• Because businesses keep what they raise, money can be spent before a goal is reached.

Refunds and reward problems are handled between the backer and the business owner first — most issues are a delay, and an update usually settles it. If an owner stops responding or a campaign turns out to be misleading, report it and a reviewer will investigate, which can include removing the campaign and revoking the business verification.